We value your privacy very highly. Please read this Privacy Policy carefully before using the Attane Health Website and/or Attane Health app (collectively, the “Website”) operated by Free From Marketplace, Inc., a(n) Corporation formed in Delaware, United States (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
We collect any and all information that you enter on this Website. We collect the following information about you:
| Category of information | Specific piece of information |
|---|---|
| Identifying information | Name |
| Identifying information | Postal / Shipping address |
| Identifying information | Billing address |
| Identifying information | Phone number |
| Identifying information | IP address |
| Identifying information | Email address |
| Identifying information | Device identifier |
| Characteristics of protected classifications | Age |
| Characteristics of protected classifications | Pregnancy |
| Characteristics of protected classifications | Gender |
| Internet or other electronic activity | Browsing history |
| Sensitive personal information | Race |
| Consumer health data | Exercise activity |
| Consumer health data | Sleep data |
| Consumer health data | Step count |
| Consumer health data | Weight |
For data other than consumer health data, we may use the information that you provide us for the following:
For consumer health data, we may use the information you provide us solely for the following:
We share the following personal information with the following categories of third parties:
| Category shared | Specific piece shared | Categories of third parties |
|---|---|---|
| Identifying information | Name | Customer management systems; Email marketing vendors; Financial transactions processors; Shipping companies. |
| Identifying information | Postal / Shipping address | Customer management systems; Email marketing vendors; Financial transactions processors; Shipping companies. |
| Identifying information | Billing address | Customer management systems; Email marketing vendors; Financial transactions processors; Shipping companies. |
| Identifying information | Phone number | Customer management systems; Shipping companies. |
| Identifying information | Email address | Customer management systems; Email marketing vendors; Shipping companies. |
| Consumer health data | Exercise activity | Customer management systems; Hosting providers. |
| Consumer health data | Sleep data | Customer management systems; Hosting providers. |
| Consumer health data | Step count | Customer management systems; Hosting providers. |
| Consumer health data | Weight | Customer management systems; Hosting providers. |
We do not sell your personal information.
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to: analyzing our Website traffic; analyzing your interactions with advertisements; identifying if you are signed in to the Website; testing content on the Website; storing information about your preferences; recognizing when you return to the Website.
Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.
If you provide us with your mobile phone number and consent to receive text messages, you may receive SMS or MMS messages from us. Consent to receive text messages is not a condition of purchase or of using the Website.
How we obtain consent. We send text messages only to individuals who have opted in — for example, by checking a box during account creation or checkout, submitting a web form, or texting a keyword to one of our numbers. We retain a record of your opt-in.
Types of messages you may receive. Order and delivery notifications, appointment and refill reminders, account and security alerts, wellness program updates, and customer support replies.
Message frequency. Message frequency varies and depends on your account activity and order status.
Costs. Message and data rates may apply. Contact your wireless carrier for details about your plan.
How to opt out. You may cancel at any time by replying STOP to any message from us. You will receive a confirmation message, after which we will send no further texts unless you opt in again. Reply HELP for assistance, or contact us at help@attane-health.com.
Delivery. Carriers are not liable for delayed or undelivered messages. Not all carriers or handsets support all message types.
We do not share your mobile information for marketing purposes. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in and consent data are excluded from every category of information sharing described in this Privacy Policy, including the sharing described in the table above, and will not be shared with any third party. We may share your mobile number with subcontractors acting on our behalf solely to support the delivery of the messages you have requested (for example, our SMS platform provider), and those subcontractors are prohibited from using it for any other purpose.
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit tools.google.com/dlpage/gaoptout/.
You may request deletion of your data at any time by contacting the support team at help@attane-health.com or through the in-app account settings. Once deleted, your data cannot be recovered.
The security of our user data is very important to us. We store your information securely, using industry-compliant encryption technology. Credit card numbers, for instance, are protected by tokenization technology. When you enter other sensitive information on our web forms, we encrypt the transmission of that information using transport layer security (TLS).
The retention period of collected information depends on the type of information and the reasons why we collect it.
Your account information is retained while your account is active, unless you request us to delete the information or close your account in which case some information may still be retained for a reasonable time in case you decide to re-activate your account. We may also retain some information we believe in good faith is necessary for legal and regulatory compliance, research and development, business matters, and improvement of our Services, in which case we would anonymize and encrypt such information until complete deletion.
If you request us to delete your information or close your account, some of the information you shared through the Services may still be accessible by those with whom you shared it.
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.
If you have any questions about this Privacy Policy, please contact us at dataprivacy@attane-health.com.