We value your privacy very highly. Please read this Privacy Policy carefully before using the https://attane-health.com Website and/or Attane Health app (collectively, the “Website”) operated by Sifter Solutions, Inc., doing business as Attane Health (“us,” “we,” “our”), as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Attane Health is a brand of Sifter Solutions, Inc. References in this Privacy Policy to “Attane Health” mean the Attane Health brand and the products and services offered under it. Sifter Solutions, Inc. also operates other brands, websites, and services that are governed by their own separate privacy policies; this Privacy Policy applies only to the Website.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
We operate the Website from the United States, and the information described in this Privacy Policy is stored and processed in the United States.
We collect the categories of information listed in the table below, and we do not collect categories of information other than those described in this Privacy Policy. We collect this information in three ways: directly from you, when you create an account, place an order, complete a form, contact customer support, or enter information into the Website; automatically from your browser or device when you use the Website, as described under “Cookies” and “Analytics programs” below; and from any wearable device, health app, or similar service that you choose to connect to the Website.
Providing some information is optional. Where information is optional, we say so at the point we ask for it, and declining to provide it will not prevent you from creating an account or placing an order.
Category of information | Specific piece of information |
Identifying information | Name |
Identifying information | Postal / Shipping address |
Identifying information | Billing address |
Identifying information | Phone number |
Identifying information | Mobile telephone number and text message consent |
Identifying information | IP address |
Identifying information | Email address |
Identifying information | Device identifier |
Financial information | Payment card information. Payment card numbers are collected and processed by our payment processor; we retain only a payment token and the last four digits of the card. |
Characteristics of protected classifications | Age |
Characteristics of protected classifications | Gender |
Internet or other electronic activity | Browsing history |
Sensitive personal information | Race. Optional; collected only where you choose to provide it. |
Consumer health data | Pregnancy |
Consumer health data | Exercise activity |
Consumer health data | Sleep data |
Consumer health data | Step count |
Consumer health data | Weight |
For data other than consumer health data, we may use the information that you provide us for the following:
For consumer health data, we may use the information you provide us solely for the following:
Service providers acting on our behalf, such as our hosting provider and our customer management system, process consumer health data only as necessary to make those three uses possible, and only under written contracts that prohibit them from using it for any other purpose. We do not use consumer health data for advertising, we do not use it to make decisions about your eligibility or pricing, and we do not sell it. We do not send consumer health data to our analytics provider.
We share the following personal information with the following categories of third parties. Each of these third parties is a service provider that processes personal information on our behalf, under a written contract that limits it to the purposes described in this Privacy Policy. We do not share your personal information with third parties for their own marketing purposes.
Category of personal information shared | Specific piece of personal information shared | Categories of third parties with whom personal information is/was shared |
Identifying information | Name | Customer management systems; Email marketing vendors; Financial transactions processors; Shipping companies. |
Identifying information | Postal / Shipping address | Customer management systems; Email marketing vendors; Financial transactions processors; Shipping companies. |
Identifying information | Billing address | Customer management systems; Email marketing vendors; Financial transactions processors; Shipping companies. |
Identifying information | Phone number | Customer management systems; Shipping companies. Shared only as needed for order fulfillment and service delivery. |
Identifying information | Email address | Customer management systems; Email marketing vendors; Shipping companies. |
Identifying information | IP address | Hosting providers; Analytics providers. |
Identifying information | Device identifier | Hosting providers; Analytics providers. |
Financial information | Payment card information | Financial transactions processors. |
Internet or other electronic activity | Browsing history | Hosting providers; Analytics providers. |
Consumer health data | Pregnancy | Customer management systems; Hosting providers. |
Consumer health data | Exercise activity | Customer management systems; Hosting providers. |
Consumer health data | Sleep data | Customer management systems; Hosting providers. |
Consumer health data | Step count | Customer management systems; Hosting providers. |
Consumer health data | Weight | Customer management systems; Hosting providers. |
Note regarding age, gender, and race: we do not share your age, gender, or race with any third party, other than our hosting provider in the ordinary course of storing your account record.
Note regarding mobile telephone numbers: your mobile telephone number and your consent to receive text messages are not included in any of the sharing described above and are not shared with any third party or affiliate for marketing or promotional purposes. See “SMS and text message communications” below.
In addition to the sharing described above, we may disclose personal information where we believe in good faith that disclosure is required to comply with applicable law, a subpoena, or other legal process, or to establish or defend legal claims. If we are involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction; we will require the recipient to honor the commitments in this Privacy Policy, and we will notify you before any consumer health data becomes subject to a different privacy policy.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising or targeted advertising. We have not sold or shared personal information for these purposes in the preceding twelve months. We do not sell consumer health data, and we do not sell the personal information of anyone we know to be under 16 years of age.
If you provide us with your mobile telephone number and consent to receive text messages, you may receive SMS or MMS messages from us. Consent to receive text messages is not a condition of purchase or of using the Website.
How we obtain consent. We send text messages only to individuals who have opted in — for example, by checking a box during account creation or checkout, submitting a web form, or texting a keyword to one of our numbers. We retain a record of your opt-in. Consent to receive text messages is separate from any consent you give to receive email, and opting in to one does not opt you in to the other.
Types of messages you may receive. You may receive messages such as order and delivery notifications, appointment and program reminders, account and security alerts, wellness program updates, and replies from customer support.
Message frequency. Message frequency varies and depends on your account activity and order status.
Costs. Message and data rates may apply. Contact your wireless carrier for details about your plan.
How to opt out. You may cancel at any time by replying STOP to any message from us. You will receive a confirmation message, after which we will send no further texts unless you opt in again. Reply HELP for assistance, or contact us at help@attane-health.com.
Effect of opting out. Opting out of text messages does not close your account, does not affect your access to the Website, and does not opt you out of email or in-app communications. Likewise, unsubscribing from our emails does not stop text messages; you must reply STOP.
Delivery. Carriers are not liable for delayed or undelivered messages. Not all carriers or handsets support all message types.
Health-related messages. Because the Website involves dietary and health-related information, some messages may reference or relate to your wellness program or consumer health data. We send messages of this kind only where you have given consent specific to that use, and you may withdraw that consent at any time using the opt-out method above without affecting your access to the Website.
We do not share your mobile information for marketing purposes. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in and consent data are excluded from every category of information sharing described in this Privacy Policy, including the sharing described in the table above. The only parties with whom we share your mobile telephone number are subcontractors acting on our behalf, solely to support the delivery of the messages and services you have requested — for example, our SMS platform provider, and, where you have given us the same number as your order contact number, the shipping company delivering your order. Those subcontractors are contractually prohibited from using your mobile telephone number for any other purpose, and your text message consent record is not disclosed to them except as needed to evidence your opt-in.
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:
We do not use cookies to build advertising profiles about you or to deliver targeted advertising, and we do not place cookies that transmit your consumer health data.
Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.
This Website is intended for use by a general audience and does not offer services to children. Consistent with our Terms of Use, the Website is not available to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will delete that information promptly, and we will use it only to inform that person that they cannot use this Website before doing so. If you believe that a person under 18 has provided us with personal information, please contact us at dataprivacy@attane-health.com.
This Website uses Google Analytics to collect information about you and your behaviors. We do not permit our analytics provider to use the information it collects on our behalf for its own purposes, and we do not send consumer health data to our analytics provider. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
Depending on where you live, you may have some or all of the following rights regarding the information we hold about you:
Because we do not sell personal information and do not use it for targeted advertising, there is no opt-out of those activities to offer you.
How to make a request. You may exercise any of these rights by contacting us at dataprivacy@attane-health.com, by writing to us at the postal address at the end of this Privacy Policy, or through the in-app account settings. You may also request deletion of your data at any time by contacting the support team at help@attane-health.com.
Verification. Before acting on a request, we will take reasonable steps to verify your identity, usually by asking you to confirm information already associated with your account. We will not ask you for sensitive information solely to verify a request. An authorized agent may submit a request on your behalf if the agent provides proof of your written permission, and we may still contact you to confirm it.
Timing and appeals. We will respond within 45 days of receiving a verifiable request, and we will tell you if we need a further 45 days. If we decline your request, we will explain why. If you disagree with our decision, you may appeal by replying to our response or by writing to dataprivacy@attane-health.com with the word “Appeal” in the subject line; we will respond to an appeal within 45 days. If your appeal is denied, you may contact your state attorney general.
The security of our user data is very important to us. We store your information securely, using industry-standard encryption technology. Payment card numbers are handled by our payment processor and are protected by tokenization technology; we do not store full payment card numbers on our systems. When you enter other sensitive information on our web forms, we encrypt the transmission of that information using transport layer security (TLS). No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
The retention period of collected information depends on the type of information and the reasons why we collect it.
Your account information is retained while your account is active. If you close your account without asking us to delete your information, we may retain it for a reasonable period in case you decide to re-activate your account.
If you ask us to delete your information, we will delete it from our active systems and direct our service providers to do the same. Deletion is permanent and your data cannot be recovered afterward. Two narrow exceptions apply. First, we may retain information for a limited period where we believe in good faith that doing so is necessary for legal or regulatory compliance, to complete a transaction you requested, to detect security incidents, or to defend legal claims; we will hold any such information in encrypted form, use it only for the stated purpose, and delete it once that purpose is satisfied. Second, information may persist in routine backups for a limited period before those backups expire. Where we retain de-identified or aggregated information, we do not attempt to re-identify it.
We retain your text message opt-in record for as long as you are opted in and for a reasonable period afterward, as evidence of your consent.
If you request us to delete your information or close your account, some of the information you shared through the Services may still be accessible by those with whom you shared it.
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. There is no common industry standard for how websites should respond to Do Not Track (“DNT”) signals, and we do not respond to them. Separately, because we do not sell personal information or use it for targeted advertising, there is nothing for a browser-based opt-out preference signal such as Global Privacy Control to opt you out of on this Website. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application and revising the “Last updated” date below. If we make a material change to how we collect, use, or share consumer health data, we will notify you and obtain your consent before the change applies to consumer health data we have already collected.
If you have any questions about this Privacy Policy, or wish to exercise any of the rights described above, please contact us at dataprivacy@attane-health.com, or by mail at:
Sifter Solutions, Inc.
Attention: Privacy
PO Box 119
Winnetka, IL 60093
For customer support and questions about your account or orders, contact us at help@attane-health.com, or by mail at the address above.